Shipping

Standard Domestic Shipping  

Please allow 3 to 5 business days for order processing. Standard domestic shipping and handling rates for merchandise sent to each individual address are as follows:

Up to $10	$5.95
$10.01 to $25	$8.95
$25.01 to $50	$11.95
$50.01 to $100.00	$15.95
$100.01 and up	Free standard shipping

Please note that certain large or bulky items require an additional shipping fee, as noted for each product.

International Shipping

$35.00 flat rate for purchases under $100. Orders over $100 will be charged the $35.00 flat rate plus 5% of the total purchase.

Shipping Charges for Memberships

There are no shipping charges for memberships purchased online.

Express Delivery Options

We offer 2nd Day UPS delivery within the continental U.S. for orders placed by noon Eastern Standard Time, Monday through Friday, for an additional $19.00. Please allow 2 business days for delivery.

 

Backordered Items

We try to provide up-to-date inventory information while you shop. In the event that a product's availability changes you will be notified via email or telephone so that you have the opportunity to adapt your order as necessary.

You will be charged for backordered items when they ship. Regardless of when orders ship, your total shipping charges to each individual address will never exceed the total stated in our standard shipping policies for the value of merchandise ordered.

Gift Wrap

We offer gift boxes for selected items and leaf-green gift wrap for books.

Customer Service Hours

Customer Service hours are Tuesday through Sunday, 10 a.m. to 5 p.m. Eastern Standard Time.

Email:	customerservice@nybgshop.org
Telephone:	718.817.8869
Address:	nybgshop.org Customer Service The New York Botanical Garden 2900 Southern Blvd. Bronx, NY 10458-5126

Returns Policy

Please follow instructions for returns and exchanges on the back of your invoice. Ship your returns to nybgshop Warehouse, The New York Botanical Garden, 412 Bedford Park Blvd., Bronx, NY 10458-2410

Need to cancel / change an order?

Please contact us in any of the following ways Tuesday through Sunday, 10 a.m. to 5 p.m. Eastern Standard Time: email: customerservice@nybgshop.org, or by telephone: 718 817-8869

Customer Service Hours

Customer Service hours are Tuesday through Sunday, 10 a.m. to 5 p.m. Eastern Standard Time.

customerservice@nybgshop.org
Telephone: 718.817.8869
Fax 718.933.3025
Mail: 
nybgshop.org 
Attn: Customer Service
2900 Southern Blvd.
Bronx, NY 10458

Press Inquiries

Please contact Margaret Csala at 718.817.8726 or 718.817.8073