Shipping

Standard Domestic Shipping

Please allow 3 to 5 business days for order processing. Standard domestic shipping and handling rates for merchandise sent to each individual address are as follows:

Up to $25	$5.95
$25.01 to $45	$7.95
$45.01 to $65	$10.95
$65.01 to $95	$13.95
$95.01 to $125	$16.95
$125.01 to $200	$20.95

Please note that certain large or bulky items require an additional shipping fee, as noted for each product. For orders exceeding $200, shipping charges will equal 11% of the merchandise total.

International Shipping

You will be contacted by a customer service representative, within 2 business days of placing an order, regarding overseas shipping rates.

Shipping to Canada

You will be contacted by a customer service representative, within 2 business days of placing an order, regarding shipping rates to Canada as well as the related duty and customs brokerage fees.

Shipping Charges for Memberships / Gift Certificates

There are no shipping charges for memberships or gift certificates purchased online.

Express Delivery Options

We offer 2nd Day UPS delivery within the continental U.S. for orders placed by noon Eastern Standard Time, Monday through Friday, for an additional $15. Please allow 2 business days for delivery.

Backordered Items

We try to provide up-to-date inventory information while you shop. In the event that a product's availability changes you will be notified via email or telephone so that you have the opportunity to adapt your order as necessary.

You will be charged for backordered items when they ship. Regardless of when orders ship, your total shipping charges to each individual address will never exceed the total stated in our standard shipping policies for the value of merchandise ordered.

Gift Wrap

We offer custom gift wrap for selected books and gift boxes for selected items. Gift wrap and gift box availability and pricing are noted on the product page.

Customer Service Hours

Need help for any reason? Please contact us by email, telephone, or regular mail. Customer Service hours are Monday though Friday, 10 a.m. to 5 p.m. Eastern Standard Time, and Saturday and Sunday 10 a.m. to 1 p.m. Correspondence received after our normal business hours will be responded to the next business day.

Email:	customerservice@nybgshop.org
Telephone:	718.817.8869
Address:	nybgshop.org Customer Service The New York Botanical Garden Bronx River Parkway at Fordham Road Bronx, NY 10458-5126

Returns Policy

We want you to be delighted with the purchases that you make at nybgshop.org. If for any reason you are not satisfied, please return the item within 90 days for a full refund or exchange, whichever you prefer. Please follow the instructions on your returns form for returns and exchanges.

Need to cancel / change an order?

We accept cancellations and changes to your order until the merchandise ships, which is generally within 2 business days of purchase. Cancellations and changes requested after your order has shipped can be processed as a return or an exchange. Please contact us in any of the following ways from 10 a.m. until 5 p.m. Eastern Standard Time, Monday though Friday, and 10 a.m. to 1 p.m. on Saturday and Sunday: email: customerservice@nybgshop.org, or by telephone: 718 817-8869

Customer Service Hours

Need help for any reason? Please contact us in any of the following ways from 10 a.m. until 5 p.m. Eastern Standard Time, Monday though Friday, and 10 a.m. to 1 p.m. on Saturday and Sunday. Correspondence received after our normal business hours will be responded to the following business day. 

customerservice@nybgshop.org
Telephone: 718.817.8869
Fax 718.933.3025
Mail: 
nybgshop.org 
Attn: Customer Service
Bronx River Parkway at Fordham Road
Bronx, NY 10458