General Information

Standard Domestic Shipping  

Please allow 3 to 5 business days for order processing. Standard domestic shipping and handling rates for merchandise sent to each individual address are as follows:

Up to $49.99          $8.95  
$50.00 and up        Free shipping to addresses in the contiguous 48 states*  
   
  
 

*Please note that we reserve the right to charge a shipping fee on certain items, particularly those that are heavy or bulky, as noted in your itemized cart before checkout. 

*For an order to ship at no charge, the cart's sub-total must be more than $49.99.

 

International Shipping

$35.00 flat rate for purchases under $100. Orders over $100 will be charged the $35.00 flat rate plus 5% of the total purchase.

 

Express Delivery Options

We offer 2nd Day UPS delivery within the continental U.S. for orders placed by noon Eastern Standard Time, Monday through Friday, for an additional $19.00.

Please allow 2 business days for delivery.

 

Backordered Items

We try to provide up-to-date inventory information while you shop. In the event that a product's availability changes you will be notified via email or telephone so that you have the opportunity to adapt your order as necessary.

You will be charged for backordered items when they ship. Regardless of when orders ship, your total shipping charges to each individual address will never exceed the total stated in our standard shipping policies for the value of merchandise ordered.

 

Customer Service

Customer Service hours are Tuesday through Sunday, 10 a.m.–5 p.m. Eastern Standard Time.

Email: customerservice@nybgshop.org
Telephone: 718.817.8869
Fax: 718.817.3025

 

 

 

Returns Policy

Please follow instructions for returns and exchanges on the back of your invoice. Ship your returns to:

Nybgshop Warehouse
The New York Botanical Garden
2900 Southern Blvd.
Bronx, NY 10458-2410

 

Need to Cancel/Change an Order?

Please contact us in any of the following ways Tuesday through Sunday, 10 a.m. to 5 p.m. Eastern Standard Time.

Email: customerservice@nybgshop.org
Telephone: 718.817.8869

 

 

Press Inquiries:

Please contact Susie Eldred at 718.817.8915

NYBG Shop

100% of the proceeds from purchases at NYBG Shop support The New York Botanical Garden.

Contact Us

718.817.8869
718.817.8167

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